Refund & Exchange Policy

We always strive to provide the best experience for our customers. Our Refund & Exchange Policy is as follows:

Case 1: The Package Has Not Been Opened

If you received your order and the package has not been opened:

• Please contact us through the available contact channels on our website (Contact Us).

• We will arrange with the shipping company to collect the package from you.

• Once the product is received, inspected, and confirmed to be unused:

  • Your payment will be refunded using the original payment method.

The following will be deducted:

• Shipping charges

Case 2: Manufacturing Defect Upon Opening

If you open the product and discover a manufacturing defect or damage:

• Please contact us immediately.

• The product will be collected from you through the shipping company.

• After inspection and confirmation of the defect:

You are entitled to:

• Exchange the product for another one, or

• Receive a full refund.

Important Notice

If the inspection shows that the issue was caused by misuse and is not a manufacturing defect:

• The product will be returned to you.

• You will be responsible for the shipping cost.

Important Notes

• Please keep your invoice or proof of purchase.

• The product must be returned in its original condition, including the box, accessories, and packaging.

Contact Us

For any inquiries or to request a refund or exchange, please contact us:

Phone: +962 7 70289069
Email: Info@Wardmobile.net